Laundry Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information including:
- Your name
- Email address
- Phone number
- Business name
- Billing and delivery address
- Payment details (processed securely via third-party providers)
- Information you provide through enquiry forms, quote requests or email
- Website usage data (via cookies and analytics tools)
We only collect information that is reasonably necessary for our business functions.
2. How We Collect Personal Information
We collect personal information when you:
- Submit a contact form
- Request a quote
- Place an order
- Subscribe to marketing communications
- Call or email us
- Interact with our website
We may also collect information automatically through cookies and analytics tools when you visit our website.
3. Why We Collect Your Information
We collect and use your information to:
- Provide products and services
- Process payments
- Respond to enquiries
- Send quotes and invoices
- Deliver goods
- Improve our website and services
- Send marketing communications (if you have opted in)
- Comply with legal obligations
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Understand how visitors use our site
We may use third-party services such as Google Analytics. These services may collect information such as your IP address, browser type and pages visited.
You can disable cookies in your browser settings, although this may affect website functionality.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Payment processors
- Delivery and freight providers
- IT and website service providers
- Accountants, legal advisors or insurers
- Government authorities where required by law
We do not sell or rent your personal information to third parties.
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.
6. Data Security
We take reasonable steps to protect your personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification or disclosure
However, no internet transmission is completely secure. You provide information at your own risk.
7. Access and Correction
You may request access to the personal information we hold about you. If your information is incorrect or outdated, you may request that we correct it.
To request access or correction, please contact us using the details below.
8. Marketing Communications
If you opt in to receive marketing communications, we may send you updates, promotions or industry information.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Complaints
If you believe we have breached your privacy rights, please contact us in writing.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us: